TransferPants™ is dedicated to the full functionality and comfort of our customers. If, for any reason, you are not satisfied with the function, fit, and comfort of TransferPants™, we will issue a refund for your purchase, or exchange the items(s) for the right size or model.
30-day FREE Trial
Try a pair of pants, shorts, or bath wear for the first 30 days for FREE! TransferPants’ *FREE 30-day trial gives you the option to pay for the product only after 30 days from the date of purchase. This way, we can ensure that the item suits your needs and requirements.
In the event that you are not satisfied with the product, you may return it within 30 days and we won’t charge you for it!
*Note that shipping fee may apply.
Thank you for your TransferPants Order!
We are working very hard at TransferPants to make sure you get the best results from this garment.
If the pants don’t fit quite right, please take a few steps now to get them back to us and we’ll send out a new pair:
>Take a new measurement of your loved one, and see if the size needs to go up ordown.
>Pack the pants into the box that they came in, and then:
1. Send an email to firstname.lastname@example.org, and describe whathappened (too small, too big).
2. We will print a return label and email it to you (as a .PDF file) to print.
3. Take the package to the post office and mail it back to us.
4. We will credit you for the pants, less the cost of the postage.
5. Fill out a new order with the right size and we will get the new pair out to
you right away.
Thanks again for your order. We really want your experience with TransferPants to be positive.
Shipping and Handling
TransferPants will ship for free orders of $100 or more.
We use USPS priority flat and regional rates for orders under $100.
The customer will be responsible for postage on returned items.
Once we have received the returned items, it is our policy to issue a refund check for the purchase amount, on, or about, the same day. This check will be sent in the mail.
Late or missing refunds (if applicable)
If you have not received your expected refund, in a normal amount of time, please call TransferPants™, at 415-829-3819, and we will research and resolve the issue.